Services
What am I approving when I accept a service preview?
Understand when preview approval authorizes release at final handover, what happens if work is late, and how file-access assistance differs from a financial remedy.

Read the approval consequence before entering your passcode
When a service Deal allows preview approval to authorize release at final handover, entering your private release passcode approves the preview you reviewed and authorizes release when the final agreed work is handed over on time. You should not expect another approval after that handover.
Imagine reviewing a logo preview before receiving the final files. Check the actual design and the promised file list, not just the message saying it is ready. Approval concerns the preview and choices you reviewed; it is not a promise that every later file or unshown requirement will be correct.
Not every service uses this completion path
Some service Deals use a final handover followed by an agreed access-check window. Buyer-reviewed completion instead requires review of the presented work and a separate release authorization. The Shyld Agreement tells you which path applies to each stage.
Read what the specific action authorizes before proceeding. A preview-review deadline passing is not approval, and the Seller saying the work is done does not replace a required Buyer authorization. Where the agreement includes release after a review window, that rule also needs to be understood before work starts.
What if the final work arrives late?
The handover authorized by your preview approval has an agreed deadline. If the Seller does not hand over the final work within that period, the earlier authorization cannot simply be used for a late handover. Renewed Buyer authorization is needed under the applicable flow.
Check the next step shown in your Deal and discuss the delay there. Do not assume that a late upload has the same release consequence as a timely one, or that an unanswered message has extended the deadline.
What if the final work differs from the preview?
Keep the approved preview, promised deliverables, and the concern together in the Deal. Missing work, broken access, and a difference from the reviewed preview are not the same as changing your preference after approval.
Use the action available at the current step. If the affected amount is still protected and the applicable Dispute window is open, raise the concern there. After final release, use the available access-assistance or reporting path; do not assume that reporting a mismatch reverses released funds.

What if a later milestone is ready before an earlier one?
Milestone release follows the agreed sequence. A valid final handover for a later stage can wait for earlier stages to complete rather than skipping an unresolved milestone.
Review each stage on its own terms and check the Deal's current status. Approving one preview does not approve every other milestone. Equally, an already-authorized timely handover does not necessarily need another approval once the earlier stages are ready.
What if a file stops opening after release?
Where preview approval authorizes release at final handover, the Deal includes an access-care period afterward. Open and save the delivered files promptly. If a file is missing, unreadable, or inaccessible during that period, use the available repair request and describe the problem clearly.
Access care helps with obtaining working files. It does not reverse a completed release or create a new financial review window. Other service completion paths retain their own agreed review and Dispute rules, so check which kind of assistance applies to your work.
Before approving a preview
Check the preview against the scope, identify every promised deliverable, read the handover deadline, and understand when release becomes final. Ask for the applicable revision or correction before approving if something is not as agreed. Keep your release passcode private and enter it only in the action you have reviewed.


